Shipping policy

Marko Stationery Solutions – Shipping & Delivery Policy
1. Delivery Timelines
  • Pre-Checkout Estimates: The estimated delivery timeframe for each order is calculated dynamically and displayed to the customer on the checkout screen prior to payment finalisation.
  • Binding Schedule: This displayed timeframe constitutes the official delivery window for the specific transaction.
2. Dispatch and Tracking
  • Order Processing: Orders are processed and dispatched from the warehouse strictly upon confirmation of payment verification.
  • Tracking Identification: Upon dispatch, a unique tracking number and courier link will be issued via email or SMS to facilitate real-time monitoring of the consignment.
3. Day-of-Delivery Notification
  • Automated Alerts: On the scheduled day of delivery, the designated courier service will issue an automated notification (via SMS or instant messaging) to alert the recipient that the consignment is out for delivery.
  • Receipt Window: Recipients must ensure they are available to receive the goods during standard transit hours following this notification.
4. Courier Protocols and Delivery Failure
  • Delivery Hours: Deliveries are conducted exclusively between 08:00 and 17:00, Monday to Friday. No deliveries will be fulfilled on weekends or official public holidays.
  • Recipient Verification: Consignments require a signature upon delivery. Any individual at the specified delivery address who accepts the parcel is deemed authorized to receive it.
  • Unsuccessful Attempts: In the event that the courier cannot fulfill the delivery due to an absent recipient, a second attempt will be scheduled for the following business day.
  • Redelivery Limitations: Repeated failures to deliver due to recipient unavailability may result in the parcel being returned to the warehouse, subject to standard return handling procedures.