Refund policy

Marko Stationery Solutions Returns & Refunds Policy
At Marko Stationery Solutions, we want you to love your purchase. If you are not completely satisfied, we are here to help. Our policy gives you 48 days to return an item for a replacement, account credit, or a full refund.
1. Return Time Frames
  • Change of Mind / Unwanted Items: You have 48 days from the date of delivery or collection to return an item if you change your mind.
  • Damaged, Wrong, or Missing Items: Please log a return within 48 days of delivery if your item arrives damaged, is the wrong product, or is missing parts.
  • Defective Items: If your product is defective or develops a fault, you can return it within 48 days  from the date of delivery, in accordance with the Consumer Protection Act.
2. Product Condition Requirements
To qualify for a successful return, exchange, or refund, the item must meet the following conditions:
  • It must be undamaged and unused.
  • It must be in its original packaging, which must be undamaged and in its original condition.
  • All original seals, labels, and stickers must still be intact.
  • It must be complete, with all accessories, manuals, and parts that were included in the box.
3. Non-Returnable Products (Exclusions)
For hygiene, public health, or digital copyright reasons, we cannot accept change-of-mind returns on the following items:
  • Intimate wear, underwear, swimwear, and earrings.
  • Opened cosmetics, fragrances, and personal grooming products.
  • Pierced jewelry.
  • Digital products, including software downloads, electronic vouchers, or prepaid cards.
  • Items cut to size or personalized to your specifications.
4. How to Log a Return
  1. Log into your profile on our website/app and go to your Order History.
  2. Locate the order containing the item you wish to return and select Log Return.
  3. Choose your reason for the return and upload a photo if the item is damaged or incorrect.
  4. Select your preferred return method: Free Courier Collection from your delivery address or Drop-off at one of our designated locations.
5. Refund and Reimbursement Options
Once your item arrives back at our warehouse, it will undergo a mandatory physical inspection. If approved, you can choose from the following reimbursement options:
  • Store Credit: Loaded instantly to your account wallet once approved.
  • Original Payment Method: Refunded directly back to your credit card, debit card, or bank account via our payment gateway (takes 3 to 7 business days to reflect).
  • Replacement / Exchange: If stock allows, we will ship a replacement item to you at no extra cost.
  • Note: Purchases made using promotional vouchers or gift cards will be refunded strictly as non-refundable store credit.